After a rather lengthy wait today with Brightspeed, I finally spoke with a representative to cancel our service.
The process took far too long, as he frequently put me on hold without much explanation. The only question he asked was why I was canceling. When I mentioned that we were switching to Starlink, he didn’t seem surprised and didn’t offer any incentives to keep us as customers.
Our internet connection has relied on the old copper telephone lines for many years. Initially, we had a modem, but eventually, DSL became available. We’ve been using DSL for at least two decades, during which we’ve experienced the failure of at least three DSL routers, some due to voltage surges or lightning strikes. In recent years, we opted to use our own routers instead of paying a monthly leasing fee for the Brightspeed equipment.
Over the last couple of years, our service from Brightspeed has become increasingly unstable. We would occasionally lose our DSL connection, which would take a few minutes to restore. At times, the buffering issues became quite excessive.
Given Brightspeed’s ongoing DSL problems in recent months, I began exploring Starlink. I placed an order last week and set it up yesterday in a temporary location. For a permanent installation on the roof of our house, I will need a longer cable than what came with the unit.
Starlink is more than 10 times faster than the touted speed that DSL never really delivered.
