Our internet troubles continue.
Last Monday, after enduring extremely slow upload speeds over the weekend, I contacted Brightspeed customer service via chat. They could not resolve the issue remotely, so they scheduled a technician’s visit. However, the earliest available appointment was a week later, which would have been tomorrow!
Fortunately, they had an opening just two days later. A technician came out Wednesday afternoon and determined that the problem was with our line somewhere in the DSL network. He performed some repairs and told me he had switched our line to a spare, assuring me everything was good.
Our upload speed improved for a couple of days, and we enjoyed acceptable internet service. Unfortunately, the connection began to degrade, and by the end of the week, we were back to very low download speeds. Once again, we found ourselves using the hot spots on our phones.
I don’t plan to contact Brightspeed customer service again; the next time I reach out to them will be to cancel the service. We are switching over to Starlink.
The Starlink hardware was supposed to arrive on the 29th, but it arrived early, and I will install it after Christmas.
Goodbye, Brightspeed!
