Our internet service has been disrupted for the second time in recent weeks.
Though the provider’s name has changed over the years, our service is DSL (Digital Subscriber Line) over copper phone lines connected to the house before we moved in in 1981.
The current provider is Brightspeed. It is usually adequate for our needs but seems increasingly unstable, with the internet being lost momentarily, sometimes several times a day.
A month ago, we lost our DSL completely. After going through all the diagnostics with Brightspeed online support, a technician was scheduled for the following Thursday, five days away!
The technician was able to resolve the issue by having something cycled remotely. I asked him if support could have done this when I reported the problem. He said they could have.
This time, our problem is that the internet is very slow. We’re supposed to have ~10 Mbps download, but we’re only getting 0.02 Mbps.
Over the weekend, I couldn’t get their support chat to work, and Bightspeed support is unavailable by phone on weekends.
Our phones have personal hotspots, but they are inadequate for streaming shows, news, and other videos we usually watch.
